Hire a designer and print FAQ

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1. What does Hire a Designer and Print Service mean?

This is PrintandArt.com's unique feature that allows customers directly interact with our graphic design team. You hire our designers, jointly design project, and YOU execute the print order. This way you get the design and print exactly the way you want.

2. Can we have direct interaction with my graphic design team?

Yes.
You interact with our designers by providing feedback by logging into your account.
You will receive an email as soon first design proof or revision gets uploaded to your account.

3. Does Print&Art.com allow phone conversations with their graphic designers for revisions?

In graphic design and printing industry, we learned from experience that communication through phone has a higher probability of miss communication, misspelling, misunderstanding, and confusion. Writing is more precise than talking on the phone and will ensure your project gets done promptly with the fewest possible revisions.

4. How many revisions or changes are possible after you have sent the first proof?

Infinite!We will do as many revisions as you want.

Printing occurs only after YOU approve the final design.

5. How do you manage the feasibility of offering unlimited revisions?

PrintandArt.com's creativity is powered by a team of talented designers. We currently has 99% client retention rate. With these statistics, we can afford to go the extra mile for your 100% satisfaction.

6. What if I don't like your design and want to cancel the project?

We will place three initial draft designs into your PrintandArt.com account within the design turn around time. If you are not satisfied with these three draft designs and want to cancel the order, you are entitled to a 75% refund of the order.

7. Within how many days should I cancel the order after getting my first three proofs in my account?

Projects can be canceled within 10 days after the initial draft designs are placed into your PrintandArt.com account. If you do not cancel your order within this 10-day period you are deemed to have accepted such designs, and all amount paid or payable by you for the order will be nonrefundable.

8. Can I cancel the order after I have asked for revisions on the first three proofs?

You cannot cancel any order after reviewing and accepting the first three proofs. That is where you decide if you want to go ahead or not. If you do not, you get 75% of your money back; if you do, you are entitled to as many revisions as you want until you are satisfied.

9. What is your design team work structure?

First, our project lead will analyze and list the customer requirements. Then the design team will move in, brainstorm and arrive at a consensus on how to approach the project. Three separate graphic designers are then assigned to come up with the first three proofs.

10. How long will it take to receive my initial proof?

It depends on project complexity.
On an average, please expect 2 to 4 days for most products.

11. Will you send me the original work files?

PrintandArt.com will send a PDF file of each of your projects. We do not send the versions created by our designers.

12. Can I have revisions in future?

PrintandArt.com will be happy to do that for you at a nominal cost, but we will not keep your original files for more than a year.

13. Who has the copyright of the designs?

According to the US Copyright Act (1976). You do not have copyright for any designs unless you buy the full copyright from us. Again, the designs we submitted as proofs are also copyrighted but you have exclusivity over your design - its yours alone we will not share it, we will not make templates and use it elsewhere. Even if, you cancel the order, your have no right to use any of the canceled designs prepared for you by PrintandArt.com. You may not reproduce, disassemble, modify, or transfer any such designs.

14. What is your design team work structure?

First, our project lead will analyze and list the customer requirements. Then the design team will move in, brainstorm and arrive at a consensus on how to approach the project. Three separate graphic designers are then assigned to come up with the first proofs.

15. What kind of revision changes can I make?

Absolutely anything to do with the design � colors, layouts, fonts for infinite times till you are fully satisfied.

16. Copy rights of the file I uploaded, which includes image, content etc.

Print and Art will not be liable for any copyright or intellectual property violation pertaining to those pics or contents.

17. Can I order hard copy proofs?

Yes.
Hard copy proof requests require an additional fee and would increase the turn around time.

Hard copy proofs are reasonably closer in appearance to the final print product. Customers are recommended to request this proof for color-critical jobs when the print order is made. Hard copy proofs are usually printed on a substrate different from the actual paper stock. Variations may occur due to the various finish selected (AQ, matte, UV) for the final print job. Hard copy proofs are not offered for jobs that would be printed on uncoated paper.


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